Operations articles from Maia Lafortezza

Processes, systems and operating rhythms that let a business run without heroics.

Nobody designs an approval chain; they accumulate. How to find the ones costing your team a day a week, and what to replace them with.

Latest in Operations

Resilience is not only for enterprises with risk departments. Five practical moves for mid-sized firms.

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Most stalled automation projects are process problems wearing a technology costume. Fix the workflow first.

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The weekly, monthly and quarterly meetings that keep a growing team aligned, with agendas you can copy.

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Lean thinking was born on factory floors, but service firms waste just as much. Where to look first.

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