Process design

Nobody designs an approval chain; they accumulate. How to find the ones costing your team a day a week, and what to replace them with.

Latest in Process design

Resilience is not only for enterprises with risk departments. Five practical moves for mid-sized firms.

Owen HartleyOctober 13, 20261 min read

Most stalled automation projects are process problems wearing a technology costume. Fix the workflow first.

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Lean thinking was born on factory floors, but service firms waste just as much. Where to look first.

Owen HartleySeptember 8, 20261 min read